Repairs Enquiry

Ajax also offers an extensive repair service to all small domestic appliances, as well as domestic or Commercial vacuum cleaners.

Guarantee Repair:

We are currently an official service centre for 16 Major manufactures including  AEG Floorcare,  Bissell, Delonghi, Electrolux,  Kenwood, Kerstar, Magimix, Numatic , Oreck, Panasonic , Philips , Sebo Commercial, Vax and Zanussi Floorcare.

In the unfortunate event that you require a guarantee repair, please contact us first so we can ensure you have all the relevant paperwork and information required before the appliance is brought into the store. Please click here to see our contact details.

Chargeable Repairs:

All chargeable repairs are subject to an initial deposit and a disposal deposit. An initial deposit is payable for the engineer to examine and quote for the repair. The disposal deposit is payable to cover any disposal charge we may incur should you not collect your appliance within the agreed period. All deposits will be deducted from your total repair bill. Should you decide not to have your appliance repaired, providing you collect your appliance within 30 days of notification, we will refund your disposal charge. Failure to collect within 30 days of notification will enable us to dispose of your appliance. Please see the appliance list below for the deposit cost breakdown.


Please Note:

With effect from the 1st January 2007 all appliances that we dispose of are individually chargeable. Previously we have incurred some of these charges when customers fail to collect their non repairable appliance. In order to keep our prices down and to attempt to keep appliances within economical repair we are introducing a refundable disposal charge on all appliances that are brought in for repair.

An initial deposit is required for our engineers to look at and quote for your machine. This charge is non refundable.

An additional disposal charge is payable when booking in any appliance. If the appliance is repaired then the initial deposit and the disposal charge will be deducted from the total. If the machine is non repairable or the customer decides that they do not wish to go ahead with the repair providing the customer collects the appliance within 30 days from date of notification the disposal charge only will be refunded.

Any appliances brought in for repair that are disassembled will be subject to an additional surcharge (please see table below).

Electrical Items Initial Deposit Disposal Charge Total
Charge

Domestic Vacuum Cleaners Including Lawn Mowers

 

£11.00 £5.00  £16.00

All wet & Shampoo machines including Steamers & Domestic Polishers

 

£20.00 £5.00  £25.00

Commercial Equipment

 

£25.00 £5.00  £30.00

Small Appliances Including Kettle, Toaster, Hand Mixer, Stick Mixer, Iron, Blender,
Fan Heater, Domestic Smoothie, Lamps, Hair Dryer, Ice Cream Maker (non refrigerated), Electric Knife, Grinder, Food Slicer, Hand Held Vacuum Cleaner

 

£7.00 £3.00  £10.00

Medium Appliances Including Bread Maker, Rice Cooker, Slow Cooker, Food Steamer, Convector Heater, Juicer, Commercial Smoothie, Non Automated Coffee Machine, Fan, Hedge Trimmer, Strimmer, Deep Fat Fryer, Mini Oven, Urns, Small Food Processor, Dualit Toaster

 

£12.00 £3.00  £15.00

Large Appliances Include, Food Processor, Kenwood Chef, Electric Fire,
Table Top Oven, Spin Dryer, Steam Station

 

£20.00 £5.00  £25.00

Oiled Filled Radiator

 

£10.00 £15.00  £25.00

Bean to Cup Fully Automated Coffee Maker

 

£25.00 £5.00  £30.00
 
Non Electrical Items Labour    

All Vacuum Cleaner Hose Repairs Minimum

 

£5.00    

Fitting of Flat Vacuum Belts at Counter

 

£5.00    

Washing Machine or Tumble Dryer Door Repairs

 

£20.00    

Re-sticking Oven Door Glasses (including glue but excluding parts)

 

£45.00    
 

 

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